Cloud Study Jam: Design Conversational Flows for your Agent
Join Wursta as we walk through a Google Cloud Study Jam on Google's Contact Center AI.
Google’s Contact Center AI uses four elements to create the best possible experience for your customers over the phone. Virtual Agent, Agent, Assist, and Insights work to support your customer, while Conversational Core holds everything together.
Our session, Design Conversational Flows for your Agent, helped you to get started with Contact Center AI and Dialogflow. No previous experience or extra hardware was needed, just you and your computer.