5 Reasons Why CRM Initiatives Fail
Discover what you can do to help ensure your CRM implementation project is a success.
00:54 1) Absence of Executive and Managerial Sponsorship
01:15 2) Poor End User Adoption
01:57 3) Complicated, Unnecessary and Excessive Configuration
03:15 4) Lack of Established Goals and Inaccurate Expectations
04:30 5) Poor/Lack of Training