【 HubSpot Service Hub Software Certification Exam Answers 2020-2021 】
✅✅ 【 HubSpot Service Hub Software Certification Exam Answers 2020-2021 】
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Complete HubSpot Service Hub Software Certification Answers
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True Or False? Your Leadership Team Should Be The Ones To Create The Customer Journey Map.
True Or False? You Should Only Include Four Stages In Your Customer Journey Map.
True Or False? Customer Journey Maps Are Only Useful For Customer-Facing Individuals.
True Or False? When Setting Up Your Conversations Email Inbox, You Should Connect Your Personal Email.
True Or False? The Only Way To Move Tickets To Different Stages Is Manually.
True Or False? It’s A Good Idea To Write Your Knowledge Base Titles As Questions.
True Or False? Experiencing Lower Ticket Volume Is A Good Indicator That Your Knowledge Base Is Working Well.
True Or False? It’s A Best Practice To Send Your NPS Survey To Customers Monthly.
True Or False? You Should Only Ask A Customer To Become An Advocate Over The Phone.
True Or False? Regardless Of How Long It Takes, You Should Respond To Every Single Customer Feedback Survey You Receive.
Which Of The Following Is NOT A Stage In HubSpot’s Feedback Framework?
What Is An Advocate?
According To The Prioritization Matrix, Customer Issues That Are High Impact And High Cost Should Be Prioritized:
If You Want To Know What Your Customer Thinks About Their Sales Experience, Which Feedback Survey Should You Use?
You Should Use Custom Feedback Surveys When You Want To Understand ____.
Which Of The Following Is NOT An Example Of An Advocacy Action?
How Do You Calculate NPS?
Which Of The Following Is NOT A Step When Establishing Listening Posts?
All Of Following Are Appropriate Ways You Can Encourage Folks To fill Out Your Feedback Surveys EXCEPT:
Scenario: Your Boss Wants To Assess How Customers Feel After A Technician Visited Their Home. Which Survey Should Your Boss Use?
Fill In The Blank: Reach Out To Your ______ To Ask Them To Complete Advocacy Actions.
True Of False? You Can Edit The NPS Question In HubSpot.
In HubSpot, Help Desk Is Comprised Of All Of The Following Tools EXCEPT:
Fill In The Blank: When Responding To A Customer, You Should Use An Email Template To______.
All Of The Following Are Reasons To @ Mention Someone On A Ticket Record EXCEPT:
What Is A Snippet?
When Should A Company Create Multiple Customer Journey Maps?
Fill In The Blank: Creating A Customer Journey Map Will Help You Identify The Journey From Customer To ______.
Fill In The Blank: When Creating A Customer Journey Map, You Should Map Out What Your Customer Is ______ And ________.
Which Report(S) Do Yo Use To Decide Which Knowledge Base Articles To Write?
When Should You Consider Using A Chatbot?
When Should You Use Multiple Ticket Pipelines?
A Service Level Agreement Is A(N)
A Help Desk Does All Of The Following EXCEPT:
Fill In The Blank: With HubSpot’s Help Desk, You Can Streamline And Manage Your Intake Within ______.
All Of The Following Are Stages Of Troubleshooting EXCEPT:
In Terms Of Customer Support, What Does Triage Mean?
Fill In The Blank: The Primary Goal Of A Customer Journey Map Is To ______.
The Extended Value Stage Is When You _______.
How Often Should You Revisit Your Customer Journey Map To Ensure It’s Kept Up To Date?
A Customer Journey Map Is A Representation Of:
Which Of The Following Is NOT A Best Practice When Creating Knowledge Base Articles?
Which Of The Following Is An Appropriate Knowledge Base Title?
The HubSpot Knowledge Base Tool Can Do All Of The Following EXCEPT:
In Order To Assess Customer Service Agent Performance, Which Of The Following Reports Should You Look At?
You Should Use A Call-Out In A Knowledge Base Article To:
Fill In The Blank: A Knowledge Base Is A ______.
With Service Hub, You Can Complete All Of The Following Tasks EXCEPT:
The Four Key Moments To Keep In Mind When Customer Journey Mapping Are: First Impression, ___________, Intended Value, Extended Value
True Or False? You Should Only Reach Out To Your Detractors.
Which Of The Following Is NOT An Appropriate Way To Categorize Your Knowledge Base Articles?
True Or False? Through Ticket Automation, You Can Move A Ticket From One Stage To Another Based On An Email Response.
An Example Of An Intended Value Milestone Is When The Customer Expected To Get Her Fridge fixed, ________.
You Can Do All Of The Following From A Ticket Record EXCEPT:
Fill In The Blank: With Ticket ________, You Are Able To Edit Ticket Properties According To Which Team Owns The Ticket.
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