Upwork Feedback: How Can a Client Give Feedback to Freelancer on Upwork | Step by Step Guide 2023
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On Upwork, from the client’s perspective, leaving feedback is very essential to demonstrate your experience with the agency or the freelancer you worked with. Moreover, it benefits the other clients to find out the right person or agency they are looking for.
As a client, you can only give feedback if a contract has ended. Basically, there are 2 ways to leave feedback on Upwork.
✅ If the client wants to end a contract
✅ If the freelancer ends a contract
There is another way to give feedback which is called “Mid-Contract Feedback”.
The “End Contract” form is almost similar for all the options.
If the freelancer or agency ends the contract, then still, as a client you can leave feedback within 14 days. In such a case.
✅ First, Log in to your Upwork account.
✅ Then, Go to “Jobs” section and click on “All Contracts”.
✅ Here, you need to find out the “contract title” to whom you want to give the feedback.
✅ To find this, You can search with the “contract title, freelancer, or agency name” or you can manually find it out.
There is another way to find out the accurate result
✅ For that click on “filter” to find the exact results you are looking for.
✅ Now, you need to mark the options to get the result you want to have. Here, we want to see all the ended contracts.
✅ Therefore, in “Contract Status” we Marked “Ended”, and for other options, we marked “All”. After selecting, Click on apply filter.
✅ Now, you can see all the “Ended” contracts.
✅ Click on the title of the contract that you want to give feedback to.
✅ You need to click on “Feedback” for giving your feedback to the freelancer or the agency.
On this page, there will be 2 Feedback options.
✅ Private Feedback
✅ Public Feedback
In the “Private Feedback” section, there are four fields to address.
✅ First, you need to select the “Reason for ending the contract”. Click on “Select a reason”. I am selecting “Job completed successfully” here.
✅ In the next option, you can recommend the person on a scale of 10. Select 10 if you are very much satisfied, or select any other number as far as your satisfaction.
✅ Here is a box, where you can write down the strengths and weaknesses of the freelancer.
✅ In this section, based on the speaking and comprehension, you can rate the English Proficiency of the freelancer.
In public feedback, there are 2 sections.
✅ In the “Feedback to freelancer”, give the stars based on the quality your freelancer or agency has.
✅ You can write down your experience with this Freelancer.
✅ Click on submit Feedback.
The feedback period is 14 days from the end of a contract.
Mid-Contract Feedback:
✅ With Mid-Contract Feedback, a client can choose to leave public feedback for a freelancer before a contract has ended.
There are 2 types of feedback for contract at Upwork. These are public and private.
For leaving mid-contract feedback, there are some criteria that the contract has to meet. These are:
✅ 30 days have passed since the contract started
✅ There was payment on the contract in the previous 30 days
✅ The client has not provided feedback in the last 30 days
If these criteria meet, a client can choose to proactively provide Mid-Contract Feedback or a freelancer can request feedback from the client.
As a client, if you want to provide a Mid-Contract Feedback, follow the following steps.
✅ First: Find out the Contract that meets the above-mentioned 3 Terms. To find the contracts you can follow the steps discussed above.
✅ Now go to “Feedback” and then click on “Give Feedback”.
✅ Here you can only give the public feedback. Based on your experience, you can give the stars to represent the skills of the freelancer.
Now you know how you can give feedback to your freelancers and agencies in Upwork. If you have any questions regarding Upwork or any ECommerce-related topics, please leave us a comment below. We will help you to solve your issues.
✅ For more information, check our Blog on "Upwork Feedback: How Can a Client Give Feedback to Freelancer". Here is the link: https://ecomclips.com/blog/upwork-fee...
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