Understand CMDB in ServiceNow in a clear and practical way. This video explains what CMDB is, how it works, and how Configuration Items (CIs) are structured using classes and the cmdb_ci table. You’ll also learn the difference between tangible and intangible CIs, along with real-life examples and relationships. The focus is on Admin and ITSM perspective to help you build a strong, real-world understanding of CMDB.
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