A self-serve product refers to the one where a customer lives the whole product experience without any interaction with another person.
In this video, Yoni Elbaz, CEO at Loox will tell us about his experience building his self-serve Shopify app. 🔥
Why is a self-serve model an advantage? It gives customers the ability to buy, use, and enjoy the service without human help. For you as a SaaS business, it allows you to serve a large number of customers with operational efficiency.
What are the pillars of a self-serve solution?
6:14 Simple set up
10:58 Effective knowledge-base
14:14 Automated communication
17:14 Customer-driven roadmap
19:55 World-class support
Click on the link below to see the presentation: 👇
https://drive.google.com/file/d/1Ohh-...
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