Topdesk Jira integration (2025): How to Set Up an Advanced Workflow Sync
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⚡ What's changed:
Unified management console (vs. node-based)
AI-assisted scripting with Aida
Script-based versioning & Rollback
Test Run to test integrations before hitting production
✅ What's the same:
Groovy scripting flexibility
Real-time bi-directional sync
Intra and Cross-company integration capability
In this video, you'll learn how to implement an advanced Topdesk Jira workflow integration.
Use Exalate, an integration solution such that issues in Jira automatically create incidents in Topdesk.
Connect customer support teams to service teams and automate service workflows end-to-end.
Use advanced filtering and logic to set up workflow syncs between Topdesk and Jira, hassle-free.
We'll orchestrate the following workflow:
⏺ Create a Jira issue
⏺ Exalate picks it up and an incident is created in Topdesk
⏺ The incident number syncs to Jira as a label
⏺ Only public comments sync between Topdesk and Jira
⏺ Select a category from a picklist custom field in Jira. This automatically updates the Category and Subcategory in the Topdesk instance
⏺ Sync statuses bidirectionally between Jira and Topdesk for real-time updates
⏺ Sync attachments bidirectionally for additional information
⏺ When priorities change in Jira, change the priority in Topdesk
⏺ When the Jira issue is marked 'Done', close the incident in Topdesk
This video is just a glimpse of what an end-to-end workflow orchestration with Exalate can look like.
A lot of things can be customized based on your needs.
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#topdesk #jira #jirasoftware #softwareintegration
0:00 – Introduction & Use Case Overview
0:31 – Jira Issue Triggers Topdesk Incident Creation
1:21 – Internal/Public Comments, Syncing, and Category Update
2:44 – Status, Comments, Attachments, and Priority sync
3:22 – Attachments, Resolution, and Closing the Loop