AWS Contact Center Series #6: Conversational AI with Amazon Lex | Amazon Connect Tutorial
Learn how to build intelligent voice bots using Amazon Lex that understand natural language and automate customer interactions. In this hands-on tutorial, we'll create TechSupport Pro's first AI-powered bot that handles common requests like order status checks, password resets, and business hours inquiries—reducing agent workload by 60% while improving customer experience.
We'll cover Lex architecture, intents, slots, utterances, fulfillment options, and voice optimization. By the end, you'll have a fully trained bot ready to integrate into your contact flow in Episode 7.
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