Add Actual Attachments to
Sometimes you NEED actual attachments on sent mail. This video shows you how you can pull that off in ServiceNow
STEP BY STEP
Create a Business Rule on sys_email table.
Build REALLY specific conditions. You don't want this happening for all your emails
Use the GlideSysAttachment API with the copy method
PROFIT!
RESOURCES MENTIONED IN THIS EPISODE
📜 - GlideSysAttachment on Docs: https://docs.servicenow.com/bundle/sa...
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CHAPTERS
00:00 - Introduction and how ServiceNow handles "attachments" by default
01:07 - Why bother adding real attachments to ServiceNow email?
01:26 - Understanding how sys_email works
02:06 - Copying attachments from one ServiceNow record to another
04:03 - What does successful sys_email attachment look like?