Cisco UCCE |
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This course is designed for system engineers and customers involved with the support of a UCCE solution deployed in a CVP comprehensive environment. This course describes the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound/outbound UCCE environment.
Prerequisites:
In order to sit this Administering Cisco Unified Contact Center Enterprise course, participants should have;
Basic knowledge of networking (SQL, Windows A/D) and components (switch, routers, servers,) is not required
Mandatory knowledge of a Windows computer, including a mouse and the simultaneous use of the Alt-Tab keys
Working knowledge of Unified Communications Manager and Voice Gateways: content from the VFCC course
A basic understanding of contact centre operations
Who can Attend:
Job roles that can take up Administering Cisco Unified Contact Centre Enterprise training include, but are not limited to:
IT Administrators
UCCE Deployment Specialists
IT Managers
Team Leads
Networking Specialists
Configuration Specialists
Infrastructure Specialists
UCCE End Users
Professionals who are working on UCCE Level 1 and 2
Professionals looking to clear the AUCCE1 certification examination
Number of Hours: 40hrs
Certification: 500-450 UCCEIS
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