Hybrid Work + AI: New Generative AI Features in Webex
Introducing new innovations in the Webex Suite that help people come up to speed in seconds. “Catch Me Up” will allow users to quickly catch up on missed interactions in Webex, such as meetings, chats, action items, and mentions within those. All new Conversation Summaries allows agents to leverage the power of AI to build a real-time knowledge base of customer interactions and automatically generate chat and call summaries – ensuring agents know everything about customers’ interactions and deliver exceptional customer experience at scale.