Understanding Unconcious Bias
We all have biases and you might not be aware of yours. It's part of our most primitive brains so we aren't going to get rid of it. The only thing we can do is be aware and manage it.
In this video I speak with Dr. Helen Turnbull CSP. She has been digging into the topic for a long time - long before it (and DEI) became such a key HR issue. She did a TEDx on inclusion in 2013. So props to her! Here are some of the things she shared:
🏳️ If you've ever been rude to an overseas call centre representative because they aren't on your continent, check your bias. Are you REALLY that open-minded and unbiased?
2️⃣ Confirmation bias and pattern recognition bias are two of the most prevalent examples of unconscious bias in the workplace. Unchecked, either will lead to poor decision-making, missed opportunities and sub-par business performance.
😇 The only way to minimize the impact of unconscious bias is to bring it to our conscious awareness. She suggests saying "Let's not make that decision until we check our biases."
Contact Dr. Turnbull at www.humanfacets.com or email her at [email protected]
0:00 Intro
0:49 Helen's experience
4:13 The impact on work
9:03 Common forms of unconcious bias
12:14 When is it a problem?
14:22 How do you reduce unconscious bias?
17:25 About unconcsious bias training
19:38 The role of HR
22:36 The relevance to DEI
24:01 The case for doing something about it
Andrea is an HR consultant in Western Canada and you can find her at https://www.thehrhub.ca/