How To: Hard Reset Microsoft Windows Phone or Nokia Lumia
• Hard Reset / Factory Reset / Master Reset: Delete all customer data (phone book, downloads, accounts, etc.) remove all installed apps and restore the phone to its factory state.
• This will help you if you forgot your Screen Password Lock, PIN or if you have a problem with the OS or installed app.
First Switch off the phone.
1. Press and hold the Volume Down button and connect your charger. When you see an exclamation mark release the button.
2. Now press the keys in this sequence:
3. Volume Up
4. Volume Down
5. Power
6. Volume Down
7. The phone will reset and reboots
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