Automated Testing in Virtual Agent in ServiceNow
The Utah release of ServiceNow includes a new feature for automated testing of Virtual Agents. This feature allows developers to create and run automated tests to validate the behavior of their Virtual Agent topics, ensuring that they are working as intended.
The new feature is based on the ServiceNow Automated Test Framework (ATF). The ATF is a powerful tool that allows developers to create and run automated tests for a wide variety of applications, including Virtual Agents.
To use the new feature, developers first need to create a test case for their Virtual Agent topic.
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00:00 - Introduction
01:10 - What is Automated Testing in Virtual Agent?
01:55 - Why do we need Automated Testing in Virtual Agent?
02:55 - How to create Automated Testing in Virtual Agent?
07:19 - Manage Automated Tests in Virtual Agent
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