OsTicket Install
This video is a step by by tutorial on how to install osticket.
To download Heidi, web platform installer, Php extension, and IIS I put the websites here below here in the description; I also cover it in the video
Web platform installer (iis.net)
IIS 1.5.0 (iis.net)
PHP extension (Php.net)
Heidisql (heidisql.com)
Again thanks for watching, I hope I was a help, God bless