Design Conversational Flows for your Agent | Automate Interactions with Contact Center AI
Design Conversational Flows for your Agent | Automate Interactions with Contact Center AI
Contact Center AI can increase customer satisfaction and operational efficiency by improving call deflection rates, and achieve shorter handling, while making overall operations faster and more effective.
In this lab you'll learn how to use Dialogflow to create a conversational interface and perform the following tasks:
Design end-user's intentions
Build a conversational agent for an online travel agency
Define intents for our online travel agency use case to match typical user queries
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