How to set up Support Ticket System in Woocommerce
For a long time, Emails were considered as a valuable communication tool for companies and customers to discuss their queries. The customers would send them via email and the agents would try to solve them.This, however, had its demerits too. The agents replied to the queries as they came so sometimes a tiny issue got assistance and an urgent issue was left unsolved. Also, it was very confusing as the agents had to keep looking for the emails and also keep their co-workers informed about the progress. It was not easy to keep track of who worked on which issue and how much work needs to be done.
Support Ticket System Plugin is the new and smarter way to do this more efficiently. With the SUPPORT TICKET SYSTEM PLUGIN, the customers can send in their queries as tickets. You can assign them to the agents who will work towards solving them. You can set priority filter on each ticket so that the urgent issues are solved first.
It is more organized as all the tickets are in one place and all the information related to each ticket is in the same place. You can also monitor the performances of your agents as it keeps the record of all the actions taken to solve the matter and by whom. Companies can use this plugin to market themselves as using a ticketing software makes the business look bigger and more professional.
download link: https://wordpress.org/plugins/support...
Free version demo link: http://supportticketsystemfree.phoeni...
Free version documentation link: http://supportticketsystemfree.phoeni...
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