FortiSOAR - Playbooks Not Working? Internal Server Error? Renew Certificate | Generate Certificate
🚨 FortiSOAR Playbooks Not Working? Internal Server Error?
In this video, we’ll troubleshoot one of the most common FortiSOAR issues — when playbooks, connectors, or dashboards stop working because the SSL certificate has expired.
You’ll learn:
✅ How to identify symptoms and log errors
✅ Where to find the FortiSOAR log file (/var/log/cyops/cyops-api/prod.log)
✅ How to verify certificate expiry using OpenSSL
✅ The correct commands to regenerate FortiSOAR certificates
✅ How to restart FortiSOAR services safely
✅ Tips to prevent future certificate-related outages
🔧 Commands Used:
openssl x509 -in /etc/pki/ca-trust/source/anchors/cs.loc.root.crt -text -noout | grep "Not After"
sudo csadm certs --generate hostname # FortiSOAR v7.2.0+
curl -s https://repo.fortisoar.fortinet.com/d... | bash /dev/stdin # Older versions
sudo systemctl restart nginx cyops-api cyops-auth