Easy Approval Process in Jira Service Management
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If you’re trying to set up Jira approvals the right way, this video shows you exactly how to build a clean and secure Jira Service Management approval workflow from start to finish. You’ll learn how to configure fields, lock down permissions, and ensure only the right people can sign off on requests. Perfect for IT and operations teams using JSM approvals to control changes, access, or service requests without risking accidental or unauthorized approvals.
🔑 Key Takeaways
• How Jira approvals work inside Jira Service Management
• When to use a single approver vs. approver groups
• Why screen configuration is essential for a secure approval flow
• How to remove edit access to keep your JSM approvals compliant
• Common mistakes that break Jira request approvals
• How approvals connect to queues for a full ITSM approval workflow
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⏱️ Chapters
00:00 — How to set up Jira approvals in JSM
00:04 — Opening the right JSM project
00:09 — IT Ops example project
00:14 — Checking queues & selecting a request
00:19 — Verifying the approver field
00:28 — Approver vs. approver groups
00:36 — Making approver fields visible
00:44 — Adding missing fields via screen config
13:08 — Copying the edit screen
13:18 — Assigning screens to your workflow
13:29 — Splitting view and edit screens
13:35 — Finding the correct screen to modify
13:53 — Managing large screen libraries in JSM
14:02 — Updating screen mappings
14:11 — Verifying changes in your project
14:20 — Removing edit access for approvers
14:38 — Testing restricted approval permissions
14:47 — Preventing unauthorized approvals
15:06 — Why approvals are critical for ITSM teams
15:22 — Making approvals tamper-proof
15:28 — Full approval workflow overview
15:35 — Why your queues must support approvals
15:39 — Next video: how to set up queues