SysAid and TeamViewer Embedded
Remember the pain and anguish of having to remote into a user’s desktop in order to help resolve their ticket? Well, there is a better way! Using SysAid with TeamViewer, you can avoid the hassle of opening that second remote application, finding the user on the network, getting them to allow you access (a potential security nightmare!), and coordinating a meeting time with them at their computer, all just so you can start to take a look at their issue.
Instead, with TeamViewer Embedded, SysAid can allow you to handle that same user issue much more efficiently and quicker too. Directly from the SysAid user interface, you can remote into the user’s desktop without having to coordinate their presence, record your session, automatically have the user ticket updated with a record of that session, and of course, resolve that user issue in a timely manner.
With SysAid and TeamViewer Embedded, you will gain much more flexibility in your work and save time in how you work. Generally, you will experience greater efficiency and optimality with the handling of your user ticketing system.
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