10. ITIL | Demand Management purpose,scope,objectives
This ITIL core foundation video explains about the scope,purpose and objectives of demand management process which is part of service strategy.
Purpose of Demand Management
To understand, anticipate and influence customer demands for services.
To work with the capacity management to ensure the service provider has capacity to meet its demand.
Objectives of Demand Management
Identification and analysis of patterns of business activity and user profiles that generate demand.
Anticipate and prevent or manage situations where demand for a service exceeds the capacity to deliver it.
Gear the utilisation of resources that deliver services to meet the fluctuating levels of demand for those services.
Scope of Demand Management
The scope of demand management process is to identify and analyse the patterns of business activity that initiate demand for services.
To identify and analyse how different types of users influence the demand for services.