Technical Analyst breaks silence | Avaya Experience Platform Review
The Avaya Experience Platform aims to turn moments with customers into momentum for businesses by making it easier to deliver memorable experiences across all channels and devices, at all times, giving employees tools to respond faster, with greater insight, while engaging and satisfying the needs of customers. The solution boasts an innovation without disruption approach to reduce the amount of investment required to add best-in-class technologies into the customer experience workflows to drive new business outcomes.
00:00 Introduction
00:04 Describe how you use this product in your organization and what business problems it solves?
00:50 What does this product do particularly well?
02:18 On a scale of 1-10, how likely are you to recommend this product if asked by a colleague?
02:22 Describe specific scenarios, based on your experience, where this product is well-suited and where it is less appropriate?
03:18 What other products like this have you used or evaluated?
03:45 What positive or negative impacts, such as return on investment or ROI has this product had on your overall business?
04:25 Are you happy with the feature set?
04:31 Did this product live up to sales and marketing promises?