UX vs CX Design : Transition and UX Hiring Guide

Опубликовано: 24 Май 2026
на канале: Shanica Roy

4,814

191

Dubai Series : Episode 4

Warren Nugent is the Head of Product Design at Landmark Group with over a decade of experience in Experience Design. He leads teams to innovate and refine digital platforms, using a data-driven approach to solve complex user challenges in start-ups and large organisations. Warren has rich experience in the e-commerce and travel industry, having previously worked at organisations such as Emirates, Selfridges & Co., Expedia, and Bluebella. Beyond his leadership role, Warren co-hosts the Beyond The Interface (BTI) podcast, offering insights on design, leadership, and technology.

00:00 - Intro
00:34 - Warren's UX Journey
01:56 - How to become a UX Leader
03:41 - Airline UX Design
05:37 - Example of Problem Statement in Airline UX
07:42 - How can you get into Airline UX
08:12 - The difference between CX Design & UX Design
09:59 - What is CX Design
13:36 - How to become a CX Designer
15:12 - What UX Leaders look for while hiring Designers
17:22 - Hiring POV: Selection Criteria of UX Designers
18:50 - The Truth about UX Portfolio Rejection
20:57 - How can freshers prepare their UX case studies with no experience?
22:26 - The challenge with UX Designers within the firm
25:35 - UX Hiring Preference (continued)
27:53 - Think like a Lawyer
29:11 - How to understand firm's expectations
30:33 - Design Sprints
33:50 - Warren's Advice on Problems UX Designers face
37:08 - Warren's Podcast

Follow Warren Nugent -
LinkedIn :   / warrennugent
Warren's Podcast : https://linktr.ee/BeyondTheInterfaceP...

Follow me -

LinkedIn :   / shanica-roy
Spotify : https://open.spotify.com/show/7eLdNCV...
Twitter X : https://x.com/ShanicaRoy
Instagram :   / shanica.roy
Threads : https://www.threads.com/@shanica.roy
Facebook :   / shanica-roy-100015842770816

Personal Website : https://www.shanicaroy.com/
Company Website : https://www.uxpective.com/

Join my UX Newsletter for FREE : https://shanicaroy.eo.page/uxpective
Join my UXPective on LinkedIn for daily UX and Brain Science insights :   / newsletter-follow