Bloomberg Cornell Tech Series: Rob LoCascio, Founder & CEO, LivePerson
On Tuesday, November 30, 2021, Cornell Tech @ Bloomberg featured Rob LoCascio, Founder & CEO of LivePerson, in conversation with Scarlet Fu of Bloomberg Television and Bloomberg Quicktake. During this conversation, they discussed what we can expect with labor and inventory shortages this holiday season, why the customer support call center has become obsolete, what LoCascio is doing to ensure that AI contributes to increased social equity, and how he’s managed to successfully guide LivePerson through a market crash, 9/11, a financial crisis, and a global pandemic.
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