Integrating Amazon Connect with Legacy Solutions to Support Remote Agents | AWS Public Sector
AWS Partner Network (APN) Partner VoiceFoundry discusses how they helped the University of Arizona leverage Amazon Connect and other AWS services to move 25 call centers remotely and enable their agents to work from home. VoiceFoundry Director of Strategic Accounts Bryan Carmichael chats with Mike Cannady, AWS Senior Manager of Education Partners.
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Government agencies, educational institutions, and nonprofits don't have to choose between customer experience and lowering costs to keep up with higher call volumes in their contact centers. You can set up Amazon Connect in minutes to replace or complement your existing call center, and improve the customer experience quickly. Amazon Connect adds nearly unlimited contact center capacity in minutes in the AWS Cloud—at a fraction of the cost of conventional contact center solutions and hardware. Agents can operate virtually from anywhere, including their homes, with a simple internet connection and no VPN.
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