39. ITIL | IT Operation Management Function Overview
This ITIL foundation tutorial video explains about the overview, purpose, scope, objectives of IT Operation Management Function which is part of the service operation.
In this video we will look at one of the service operation function, IT operation management.
Purpose of IT operation management are as follows.
The focus is on building repeatable, consistent actions which if repeated frequently at the right qualitative level, will ensure the success of operations.
The actual value of the services being delivered by the organisation is delivered and measured.
Objectives of IT operation management are,
Maintenance of the as-is infrastructure and procedures to achieve stability of the organisation’s day-to-day processes and activities.
Regular scrutiny and improvements to achieve improved service at reduced costs, while maintaining stability.
Swift application of operational skills to diagnose and resolve any IT operations failures that occur.