How to Return or Exchange (Upgrade) Tickets or Void Invoices Using Ticketor
Return and Exchanges in www.Ticketor.com
Check out https://www.ticketor.com/how-to/Retur... on Returning or Exchanging Tickets / Voiding Invoices
If you have a return or exchange policy, the buyers can return or exchange their tickets in a self-service manner. Your policy may have limitation on when the tickets can be returned or exchanged and may involve a fee.
But regardless of your return or exchange policy, you as the administrator or your sales staff, can always make returns or exchanges.
To perform a return or exchange, you need to find and edit the invoice. The invoice is accessible from many different pages but you can always find and view the invoice from the sales report.
Open the invoice that you want to return or exchange.
Then tick the box next to all the tickets and merchandise that you want to return or exchange.
• To Return Tickets”
Click on “Return selected items”.
It opens a pop up that allow you to select if you want to return the money back to the buyer’s credit card or if you want to give them store credit that they can use for future purchases.
It also allows you to enter how much you want to refund to the buyer. You can choose the
• Full Amount,
• Full ticket price not including the service charge, or
• Ticket price minus the refund fee as set by the event return policy.
• Or you can choose any custom amount up to the full purchase amount by adjusting the amount value.
Then click on the “Return” button.
You will see the return confirmation page.
At this point the tickets are returned and voided and are added back to the inventory, the money is refunded to the buyer’s credit card or as store credit, and the buyer has received a confirmation email confirming their return. If the buyer has printed the tickets already, they are voided and cannot get scanned at the gate.
• To exchange the tickets
After selecting the tickets that you want to exchange, click on the “Exchange selected items”. It adds the tickets to your “Exchange list” section of the shopping cart.
Then proceed to the ticket purchase page or the POS page and add the replacement tickets to your cart.
Then proceed to the checkout.
If the replacement tickets are more expensive than the returned tickets, you will have to pay the difference.
If the replacement tickets are cheaper than the returned tickets, you will NOT get any refunds as exchanges are designed to never return money.
As a result, it is safe to have a good exchange policy and you don’t have to worry about losing money as exchanges, never return money.
• Voiding an invoice
Voiding an invoice is the exact equivalent of making a full refund or in other words, returning every ticket in the invoice and refunding the full amount of the invoice back to the buyer’s credit card.
If that is intended, you can select the “Void Invoice” option from the invoice’s actions menu and you can make a full refund in a couple clicks.