Use Nextiva Chat to Engage People on Your Website | Nextiva Tutorial
Learn more about Nextiva Chat at: https://www.nextiva.com/products/live...
Use Nextiva Chat to give your customers faster service, boost overall efficiency, and solve customer issues quickly.
When customers have quick questions - and want quick answers - customers not only prefer live chat, but have come to expect it. 77% of customers say being able to quickly chat during their shopping experience has positively influenced their attitude
about the retailer.
Some customers are hesitant to contact businesses for help, even when they need it, which can be damaging to their experience. Nextiva's Proactive Chat feature lets you reach out to them when they need it the most.
Add Proactive Chat to specific website pages, or set them to trigger after a visitor has spent a certain length of time on a page.
Shortcuts allow agents to type commonly sent messages with just a couple keystrokes. This saves them from having to type out the same sentences over and over again, while also ensuring consistent and typo-free messages.
Agents love this feature, but it's an even bigger win for your customers and your business. Shortcuts enable you to help more customers in less time.
With Nextiva Chat, everybody wins.