Call Center KPI Dashboard in Google Sheets
📞 Call Center KPI Dashboard in Google Sheets
Boost your call center performance with this powerful KPI Dashboard template built in Google Sheets. In this video, we walk you through the dashboard’s key features—from tracking Average Handle Time (AHT) to monitoring Customer Satisfaction (CSAT), First Call Resolution (FCR), and more.
🎯 What You’ll Learn:
How to track MTD & YTD performance in one view
Set monthly targets and compare against actuals and last year’s data
Use conditional formatting to highlight performance trends
Monitor agent performance and optimize operations in real-time
Whether you're a call center manager or operations analyst, this dashboard helps you drive smarter, faster decisions using live performance data.
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