#FedEx
On 21 November 2022. I shipped two identical boxes, at the same time, From Indianapolis, to the same recipient in Georgia with #FedEx Ground. One original box made it, 30 days later on 21 Dec 2022 , the other items didn't make it in it's original box, and one of the two items is missing.
Both boxes were brand new, plain brown boxes with NO markings, logo's, company names or old shipping labels on them.
Both box dimensions were 20X16X8. Red and white 'Fragile' stickers were placed on 4 or 5 sides of the boxes. The boxes were taped closed with hot water activated, reinforced brown paper tape. NOT clear plastic tape.
One of the boxes that arrived at the recipients location was a totally different box with the company name '#MEDLINE' on it. The original weight was 25 lbs. The shipping label had been replaced at the Braselton, GA FedEx location on 12/15/2022 at 8:11 pm. A new weight of 16.3 lbs. was on the new label. The dimensions of the the original box was 20X16X8. The dimensions on the box that FedEx delivered is 20X12X9.
One of two, 2014 Harley Davidson FLHTCU Twin Cam 103 cylinder heads arrived in this different box. The other cylinder head was lost by #FedEx. The cylinder head that made it to the recipient has damage, gouged cooling fins and a broken valve spring. #FedEx placed 2 large casters into the box to make up some of the difference in weight for the lost cylinder head. THIS IS FRAUD ON ME AND THEFT OF SOMEONE ELSE'S PROPERTY! One cylinder head weighs 11lbs. The 2 casters weighed 3.1 lbs.
I enclosed an envelope in the box with shipping address and instructions for the recipient, the envelope is missing and didn't make it to the recipient.
The cylinder heads were wrapped 4 times in large bubble wrap and the box was lined with multiple layers of bubble wrap to fill up any open or dead space. I had insured the package for $1,000, although with the price increases at the beginning of the new year, it will cost me $1,293.98 to replace both of the cylinder heads.
#FedEX uses a call center overseas and it is very difficult to understand what they are saying. I HAVE GOT NO WHERE WITH #FedEx TRYING TO FILE INSURANCE CLAIMS! #FedEx gives me the run-around and tells me something different each and every time I call them. They need more information, your claim will be paid, we closed the claim, We denied your claim, we are paying your claim. As of 8 Feb 2023, I have called them exactly 20 times trying to settle this insurance claim with #FedEx. This is from an email that #FedEx sent me.
"Hello FedEx Customer,
FedEx values your business. We have received and processed your claim request on the shipment referenced above. Unfortunately, upon completing our investigation, we must respectfully decline your claim.
We have found no evidence that the shipment was mishandled while in our possession."
At this time #FedEx had NOT even returned to pick up or even look at the damage and reweigh for the missing part, minus the two casters! They had my packages for 30 days. Reprinted a label, changed the box dimensions and weight. They threw in 2 random items (casters) that they had on hand, to try and make up for the weight lost, from my missing head. They also added some different packaging material. WHAT KIND OF INVETIGATION IS THAT! This is nothing but #FRAUD!
#Fedex Ground assured me that someone would pick up the packages on 25 Jan 2023. The driver showed up and refused to pick up the packages. After another call, they returned on 1 Feb 2023 and picked them up.
#FedEx shipped the packages back to me. And I received them on 10 Feb 2023. The label says "RETURNED REASON DAMAGED." Okay #FedEx, it's time you reimburse me for my loss!!! I paid to have these packages insured while they were in your custody! You kicked them round for 30 days, when they should have been delivered in 3.
This is NOT how I would expect to see a World Wide package delivery company operate. I am totally disgusted with #FedEx's services and the way they treat their customers. #FedEx does not demonstrate the professionalism or integrity to serve a World Wide customer base. I will never trust them to ship another item for me.
Go to Google and look up Braselton, GA #FedEx Ground. They have a 1.5 Star rating. I have never seen a business with that low of a rating. Read some of the customer reviews. It's shocking that the #FTC #FederalTradeCommission or the #GeorgiaAttorneyGeneral hasn't put hammer down on them yet.