How to Troubleshoot Slow Computers Automatically in IT Support | Resolve
For service desk teams overwhelmed by “my computer is running slow” tickets, this video shows how AI automation can resolve common laptop performance issues faster. Watch Resolve RITA diagnose the issue, identify excessive memory usage, free up system resources, and complete the request directly in Microsoft Teams.
Watch as RITA:
• Interprets the user’s request instantly
• Runs automated performance diagnostics
• Identifies excessive memory consumption
• Takes corrective action through endpoint integrations
• Frees up system resources in seconds
• Provides proactive guidance to prevent repeat issues
No ticket queues.
No manual triage.
No escalations.
Behind the scenes, you’ll also see the Resolve automation engine in action. A visual, drag-and-drop orchestration platform that integrates with endpoint management tools like Intune and executes real remediation workflows across your IT ecosystem.
This is what Zero Ticket IT looks like.
By combining conversational AI, deep integrations, and low-code automation design, Resolve empowers IT teams to eliminate repetitive incidents, reduce MTTR, and shift from reactive support to autonomous operations.
If slow computer tickets are flooding your service desk, this episode shows how to eliminate them for good.
Chapters:
00:00 Zero Ticket IT: Slow Computer Troubleshooting
00:27 AI-Powered IT Support Through Microsoft Teams
00:57 Automated Device Diagnostics and Triage
01:20 Finding the Cause of Poor Performance
01:43 AI-Guided Resolution Recommendations
02:07 Autonomous Device Remediation
02:28 Improving Performance Without a Ticket
02:51 Preventing Future Performance Issues
03:38 The Workflow Behind Autonomous Resolution
04:00 How RITA Automates IT Support
04:22 No-Code IT Automation and Orchestration
05:02 Demo Recap
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