Vitaly Govorukhin. Sales in chats and messengers: 5 growth points of an eСommerce project
Consultant, marketer, salesperson, author of the smart book "Sales in Correspondence" Vitaly Govorukhin tells how to sell more by communicating with clients in chats and messengers.
This is a separate video from the online conference Digital Retail 2020, where on December 15 we presented a completely new RetailCRM.
Time codes:
1:09 What the sales funnel looked like before
1:40 A new type of sales funnel
2:40 Growth point #1 Record all chats in a single window
4:33 Growth point #2 Response speed tending to instantaneous
7:19 Growth point #3 Expert selling instead of “dispatcher mode”
15:04 Growth point #4 Working with the “I’ll think about it” and “I’ll write to you” segment
17:25 Growth point #5 Increase the likelihood of repeat sales through the principle of mutual exchange
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