Creating an Environment of Empathy in Healthcare
TITLE: Creating an Environment of Empathy in Healthcare
GUEST: Dr. Thomas Lee
PRESENTER: Neal Howard
OVERVIEW:
Dr. Thomas Lee, Chief Medical Officer of Press-Ganey, a company that surveys hospital patients, discusses his very recent book, AN EPIDEMIC OF EMPATHY IN HEALTHCARE: How to Deliver Compassionate, Connected Patient Care That Creates a Competitive Advantage (McGraw-Hill; November, 2015), and how he uses insights from social network science on how to spread empathy to caregivers using techniques based on data and scientific studies.
For more information about this interview, visit this link:
http://healthprofessionalradio.com.au...