BMC Helix ITSM: Webinar - Approval Architecture and Troubleshooting
Please join Adam and Ravi as they cover BMC Helix ITSM Approval Architecture and Troubleshooting in the September 22, 2021 webinar.
In this session, they will provide an overview of the BMC Helix ITSM Approval architecture and troubleshooting common approval issues. This also includes approval permission model and how ITSM applications use approvals.
Adam Lawson is a Staff Specialist Technical Support Analyst
Ravi Dubey is a Lead Technical Support Analyst
Webinar Index
00:47 Agenda
01:05 Overview
01:43 Capabilities
02:12 Architecture
04:14 Analyzing Workflow
06:14 Improvements in 21.02+
06:51 Demo Approval Server
18:58 Change Management Application
21:29 Change Approval Process
26:53 Change Approval Configuration
28:24 Demo Change Approval Process
47:33 Troubleshooting
50:40 References/Summary
Webinar References
Approval Server Configuration Checklist
https://community.bmc.com/s/article/R...
Administration Forms
https://docs.bmc.com/docs/ars2008/adm...
Form to Create and Modify Approval Processes
https://docs.bmc.com/docs/ars2008/for...
Configuring Approval Quick Start
https://docs.bmc.com/docs/change2008/...