Avaya OD/AEP 7.2.3/8.0/8.1 Integration with Google CCAI (Dialogflow ES/CX)
Avaya OD/AEP 7.2.3/8.0/8.1 Integration with Google CCAI (Dialogflow ES/CX)
The integration steps are not clearly defined in any document. To assist with your direct integration process, I have divided the whole section into 4 steps:
1. Install the Dialogflow ASR in your Avaya AEP
2. Onboarding Google CCAI in Avaya AEP
3. Avaya Service Account config to AEP ASR
4a. AEP – Add Dialogflow Application
4b. Vendor Parameters for Dialogflow CX:
Example
Vendor Parameters :
{
"model": "phone_call",
"provider": "dialogflow_v2beta1",
"modelVariant": "USE_ENHANCED",
"synth_speech_cfg": {"voice":{"name":"en-US-Wavenet-F"}},
"conversation-profile":
{
"displayName": “Dialogflow_Project_Name",
"automatedAgentConfig":
{
"agent": "projects/(Project_ID)/locations/global/agents/(Dialogflow_Project_ID)"
}
}
}
PPT available at github for download: https://github.com/rajivcoomar/Dialog...
#ivr #avaya #tutorial #dialogflow
Join this channel to get access to perks:
/ @rajivcoomar