Quality Assurance Program | The Key Questions You Need to Ask
#qualityassuranceprogram #softwaretesting #qapractice
Discover why having a quality assurance program is necessary for your business. And what exactly you should tell your bosses to convince them.
https://xbosoft.com/blog/reasons-for-...
Key reasons for considering a quality assurance program
a. Growth phase
Your business is in the software development industry (or not) and is experiencing rapid and almost uncontrollable growth. However, you realize that the level of QA available internally does not match the pace of your expansion.
b. Trying to develop an architecture of testing methods
Your business might want to discover and prevent defects before solution delivery. In which case a quality assurance program that has a professional pace will come in handy.
c. Your QA is developer-led
One of the main problems many businesses face is that initially, they think their developers can handle a complete quality assurance program by themselves. Then they realize that testing and development are two different areas altogether. Unfortunately, this implies you are likely to be missing out on best testing practices or tools.
d. Enhance your relationships with customers/supporters
You could also want greater control over your data's capture and storage methods. Or you might be looking for ways to gather more insight into your end-users so that you can develop new offerings they will want to engage with.
e. Streamline processes
Your business could also be looking for ways to improve its efficiency and productivity.
Whatever the reason is, your dilemma now is to justify a quality assurance program internally. That’s why we came up with seven questions to help guide your argumentation.
1. How does your quality assurance program compare with your competitors?
Using your sales team is one of the best ways to uncover how your current quality assurance program fares against your competition. They can get valuable feedback from the potential leads they are working with. And if you find out that you are performing sub-standard, you might want to investigate what is going wrong internally.
2. How much does customer and tech support cost your business?
When somebody calls your business, how much does one call cost in tech support? You can easily calculate this by dividing the total cost of tech support with the number of calls your business gets in. You could find out that one call to the tech support easily cost between $50 and $100. So the question becomes then, "What can we do to reduce this call load?" If the calls load primarily comes from the software, it is likely because users don't understand it.
3. How often do users find bugs and defects?
Some of the questions that will come in from technical support, or your help desk, will be issues related to customer service tickets that turn out to be defects. And then the question becomes, "What percentage of these tickets end up being defects that escape out into the field of production?"
4. How often do users don't understand how to operate the software?
This question relates to requirements, users experience, and usability. The business needs to think about using the software from a user point of view rather than from the company's or developers. We highlighted this topic in the 5 Proven Signs Your In House Software Is Plagued With DDSS.
5. Client satisfaction as a justification for a quality assurance program
There are lots of ways to find out whether clients or end-users are satisfied. Surveys are one way to inquire about customer satisfaction. We all know that if customers are calling your tech supports frequently, your organization needs to address some issues with your software.
6. How much time do developers spend developing new features?
Some development teams only spend 30% of their time creating new features. In comparison, the remaining 70% is spent fixing defects or features that have not been developed completely or accurately in the beginning. The best way to make sure developers remain focused on development is by having a QA team that knows how to analyze requirements and make those complete and accurate.
7. How long does it take to determine if the software is ready for release?
A great number of companies have bottlenecks in regression or end-users user acceptance testing. On many occasions, people within the business are brought in and asked to do some acceptance testing. The problem with such an approach is the lack of rigor and expertise from these co-workers.
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