Deliver real time 360 customer insights with AI powered support
UiPath Agentic Automation: https://uipath.ly/469S2x8
Learn how UiPath Agent Builder enhances customer support by generating a unified 360° view of each customer—consolidating critical information from multiple backend systems in real time. In this demo, an AI agent is configured to respond to input from a telephony system, including customer ID, sentiment, query type, and agent details.
The agent dynamically accesses data across Salesforce, SAP, Tivoli Netcool, ServiceNow, and a knowledge library to collect context like recent tickets, known outages, financial status, and personalized next steps. It intelligently interprets raw JSON responses, synthesizes insights, and delivers a human-readable summary—including a phone script and support resources.
This reduces screen-switching stress for agents, shortens response time, and ensures a consistent, high-quality customer experience across channels.
Get started with our low-code Agent Builder: https://uipath.ly/4lSpLPZ
More resources on agentic automation: https://uipath.ly/40Qwjqg
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