How to Integrate Jira Work Management Platform with Itential to Automate Change Management Process
See step by-step how to integrate Itential with Jira to automate the end-to-end change management process that surrounds network changes.
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As a network engineer, the fun part of the job (and what you were actually hired to do) is real network engineering and making the network operate more securely and efficiently. However, the reality is that making changes to the network also requires that we document those changes in great detail — both before and after the changes are made. Now that network uptime, performance, and security are more important than ever, process and documentation are also critical, and many times network teams spend more time opening, updating, and documenting issues in platforms like Jira than they do working on the network.
By integrating the Itential Automation Platform with the Jira Work Management platform, network teams can reclaim valuable time by automating these manual steps, freeing them up to continue to improve the network and positively impact everything that utilizes the infrastructure.
In this demo, Rich Martin, Technical Marketing Engineer at Itential, shows step-by-step how to save time and effort by automating the change management process that surrounds network changes as well as the changes themselves:
• Generate an integration to Jira Work Management Cloud Platform.
• Create new issues and set initial fields using a Data Transformation.
• Update comments on issues with network details captured from pre- and post-check tasks.
• Automate transitions to progress an issue’s status from open to completion.
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Chapters
00:00 Introduction & Demo Overview
03:25 How to Self-Generate an Integration with Jira
06:40 Explore Jira’s API Documentation
11:20 Determine the Features to Automate in a Jira Issue Ticket
17:17 Build an Automation to Create Issues, Add Comments & Transition Stages
37:59 Automate Change Management Tasks with an Example Network Automation
42:45 Retrieve Network State Data with Command Templates
44:46 Utilize Transformations to Extract & Format Network Data for Documentation in a Comment
51:49 Run a Network Automation with Change Management Features & Validate in Jira
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Itential is the leading platform for network automation and orchestration. With the Itential Automation Platform, NetOps teams can deploy services faster, simplify network change management, maintain security with standardized configuration management and automate network operations at scale.
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