ServiceNow to Power BI: Real-Time Incident Reporting & SLA Dashboards | IntelliPaaS Demo
See how IntelliPaaS connects ServiceNow and Power BI to provide real-time visibility into incident management and SLA performance. In this demo, every incident created or updated in ServiceNow is instantly pushed to a live Power BI dashboard, eliminating the need for manual data exports or delayed refreshes.
Watch the full workflow:
a new incident is logged in ServiceNow, and IntelliPaaS immediately pushes the data to Power BI, updating metrics like total ticket count, priority, and open status. As the incident moves from "New" to "Resolved" and finally "Closed," the dashboard reflects these changes live—calculating incident duration and SLA compliance automatically.
By delivering continuous synchronization between ServiceNow and Power BI, IntelliPaaS helps IT operations and leadership teams monitor workloads, track resolution times, and drive data-informed improvements with accurate, up-to-the-minute insights.
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