ServiceNow CSA Exam Questions Q11–Q20 🔥 Reference Field | ACL | UI Action | Update Sets
Q11️⃣ What type of field stores a reference to another table?
A. String
B. Choice
C. Reference
D. Journal
✅ Correct Answer: C – Reference
Explanation:
A Reference field links one table to another using sys_id (e.g., Incident → Caller).
Q12️⃣ Which module is used to manage roles in ServiceNow?
A. User Administration
B. System Security
C. Role Administration
D. Access Control
✅ Correct Answer: A – User Administration
Explanation:
Roles are assigned to users via User Administration → Users / Roles.
Q13️⃣ Which application is used to track configuration changes?
A. Knowledge
B. Incident
C. Update Sets
D. Service Catalog
✅ Correct Answer: C – Update Sets
Explanation:
Update Sets capture configuration changes for migration between instances.
🟡 MEDIUM LEVEL (3)
Q14️⃣ What happens when a user does not have access to a table due to ACL?
A. Record is hidden
B. Form opens in read-only
C. Access is denied
D. Field becomes invisible
✅ Correct Answer: C – Access is denied
Explanation:
ACLs control read/write/create/delete access. If access fails, the user is denied.
Q15️⃣ Which feature allows you to add buttons or links to a form?
A. Business Rule
B. UI Policy
C. UI Action
D. Client Script
✅ Correct Answer: C – UI Action
Explanation:
UI Actions create buttons, links, or context menu items on forms and lists.
Q16️⃣ Which scripting language is primarily used in ServiceNow?
A. Java
B. Python
C. JavaScript
D. C#
✅ Correct Answer: C – JavaScript
Explanation:
All server-side and client-side scripting in ServiceNow is based on JavaScript.
🔴 TOUGH LEVEL (3)
Q17️⃣ Which table stores group records?
A. sys_user
B. sys_group
C. sys_user_group
D. sys_groups
✅ Correct Answer: C – sys_user_group
Explanation:
Users → sys_user
Groups → sys_user_group
Q18️⃣ Which feature is used to control access to records and fields?
A. UI Policy
B. Data Policy
C. ACL
D. Business Rule
✅ Correct Answer: C – ACL
Explanation:
ACLs enforce security, not UI behavior or validation.
Q19️⃣ What happens if two update sets modify the same record?
A. Both changes merge automatically
B. Latest update wins
C. Conflict occurs
D. Older update is ignored
✅ Correct Answer: C – Conflict occurs
Explanation:
ServiceNow detects conflicts when the same record is modified in multiple update sets.
🔥 VERY TOUGH LEVEL (CSA TRICK QUESTION – 1)
Q20️⃣ Which of the following runs only on the client side?
A. Business Rule
B. Data Policy
C. UI Policy
D. Scheduled Job
✅ Correct Answer: C – UI Policy
Explanation:
UI Policies run only in the browser.
All others are server-side.
🧠 CSA MEMORY BLOCK (End of Video)
Reference field → Links tables
UI Action → Buttons / Links
ACL → Security
Update Set → Configuration changes
UI Policy → Client side only