ServiceNow HRSD Demo Class |
Course Overview:
The ServiceNow Human Resources Service Delivery (HRSD) application automates standard HR processes within your organization to eliminate the number of checklists, email exchanges, and phone calls performed by the HR team. Learn how to configure and administer the ServiceNow HRSD application. During this interactive training course, attendees will gain in-depth knowledge and practice in configuring and using the ServiceNow HRSD application.
Course Objectives:
A combination of course content and lab work will help attendees learn to:
• Recognize the ServiceNow Human Resources Service Delivery (HRSD) application and its capabilities
• Define core HRSD roles in ServiceNow, including access considerations for employees
• Identify skills and auto-assign HR cases based on skills
• Describe and configure HR profiles, HR criteria, and user criteria
• Review the HR Case Management process and configure HR case templates
• Determine uses cases for document templates and the necessary configuration
• Generate HR services that are used to manage HR cases
• Build content on the Employee Center and define which employees can access the content
• Create an HR catalog item that can be accessed on the Employee Center
• Create HR knowledge articles and review the knowledge management lifecycle
Prerequisites:
• Foundations
• ServiceNow Fundamentals
• Familiarity with basic ServiceNow platform features
• Human Resources (HR) Fundamentals
Who Can Attend:
• This course is designed for HR Administrators, ServiceNow administrators, and consultants who need to implement, configure, and administer ServiceNow HR Service Delivery.
Number of Hours: 25hrs
Certification: ServiceNow Certified Implementation Specialist – HR (CIS-HR)
Key Features:
• One to One Training
• Online Training
• Fastrack & Normal Track
• Resume Modification
• Mock Interviews
• Video Tutorials
• Materials
• Real Time Projects
• Virtual Live Experience
• Preparing for Certification
• 24/7 Support Team