Genesys Cloud CX Review | The Real Impact from Bright Horizons
Customer relationships can be complex, but that doesn’t mean they have to be difficult. The Genesys Cloud CX (formerly Genesys Cloud) solution promises to make customer relationships simple. Built to handle any channel, the Genesys Cloud CX (formerly Genesys Cloud) platform follows the conversation across communication channels—turning calls, email, chats and social comments into a conversation.
The solution aims to simplify the way businesses connect with customers across channels, providing the context needed to deliver more personalized experiences and build stronger relationships. Genesys Cloud CX (formerly Genesys Cloud) is a customizable application that includes real-time dashboards and up-to-the-second analytics to provide insights for agents across channels.
The software deploys in days, and updates are available each week. The vendor states Genesys Cloud CX has active customers in more than 100 countries around the world.
00:00 Introduction
00:04 Describe how you use this product in your organization and what business problems it solves?
00:30 What does this product do particularly well?
00:59 What are some areas where this product could be improved?
02:00 On a scale of 1-10, how likely are you to recommend this product if asked by a colleague?
02:15 Describe specific scenarios, based on your experience, where this product is well-suited and where it is less appropriate?
02:34 What other products like this have you used or evaluated?
03:14 How has knowledge management played a role in supporting automation and self-service for your customers?
03:41 What positive or negative impacts, such as return on investment or ROI has this product had on your overall business?
03:48 Please describe how the ease of use and scalability of migration has impacted the user experience of your customers?
03:58 Does this product deliver value for the price?
04:03 Are you happy with the feature set?
04:06 Did this product live up to sales and marketing promises?