Meta Awareness: Strategies for Effective Organizational Communication
Workplace disagreements are quite common. And when you disagree with someone at your workplace, things sometimes get heated and emotional. In such situations, the path forward can only be forged by having “crucial conversations”. Joseph Grenny, the acclaimed author of Crucial Conversations, believes that the key to crucial conversations lies in Truth and Love.
In episode 207 of Think Fast, Talk Smart, host Matt Abrahams and Joseph Grenny explore this idea together and distill its essence into actionable tips on how to have these “crucial conversations” without burning any bridges.
In this episode, Matt and Joseph discuss how to:
• Influence people without resorting to manipulation.
• Have accountability conversations without alienating your coworkers.
• Be respectful while having a difficult conversation with someone.
• Engage in dialogue instead of debate with people and how to tell the difference
• Deal with workplace challenges - be it people, emotions, or leadership
No matter what the disagreement is about - just a minor misunderstanding or a major pivot in the company strategy, you should always be prepared. With the excellent advice shared by Joseph Grenny in this episode, we promise you’ll be headed in the direction of success!
Key Quotes
• “The work we’ve done around crucial conversations has increased in simplicity over the years. And I’ve realized what it comes down to is our capacity for two things: Truth and Love.” – Joseph Grenny (04:14)
• “When your motive changes, behaviour follows naturally.” –Joseph Grenny (12:48)
Chapters
00:00 Introduction
01:16 Influencing Without Manipulation
04:01 Approaching Accountability Conversations
06:47 Communicating Care and Respect
08:53 Dialogue vs. Debate
14:33 Dealing With People Who Are Resistant to Change
18:16 Tools for Meta Awareness
22:40 Storytelling and Emotion
29:22 The Challenges of Leadership
32:29 Matt’s 3 Questions
37:08 Conclusion
Relevant Links:
Joseph Grenny: https://www.fastersmarter.io/guests/j...
Joseph’s Book: https://www.fastersmarter.io/crucial-...
Episode References:
https://www.fastersmarter.io/105-radi...
https://www.fastersmarter.io/148-conv...
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Matt Abrahams on LinkedIn ( / maabrahams )