Should You Do Helpdesk
I've done helpdesk for a combined 2 years time. I've asked if someone has restarted their computer hundreds of times and I'm not even exaggerating.
I've spent anywhere from 5 minutes to an hour simply resetting a password, longer ones usually because user error. I have some wonderful experiences that are both sad and hilarious that I could easily fill an hour of helpdesk story time.
This is just a brief video discussing my experience and advice on who should approach help desk and what to expect.
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