Customer Center for Solutions Integration (CCSi) Overview
A tour of Motorola Solutions Customer Center for Solutions Integration (CCSi) in Elgin, IL- located northwest from our global headquarters in Chicago, IL. System owners visit our CCSi for a hands-on demonstration and testing of their new system with a team of experts.
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00:00 A cohesive action plan is crucial to the successful deployment of a mission-critical communication system. Integrating all of the components is a difficult task. Stakes are high, and one misstep can raise costs and add weeks or months to the deployment.
00:17 Motorola Solutions’ Customer Center for Solutions Integration, or CCSi, provides a reliable and trusted solution to these challenges. Through proven and repeatable design, assembly, and testing processes, the vision for a communication system is transformed into reality. CCSi was created to assure customers that their system is fully programmed and functionally tested in order to be installed correctly and in a timely manner the first time.
00:48 Motorola Solutions has staged thousands of systems of all sizes for public safety, military, government agencies, and enterprise customers worldwide. The staging process begins with our local field teams working with the customer to perform a detailed system design review. The design is then developed into specific system requirements that serve as the basis for the creation of a unique communication system.
01:14 Next, the equipment is assembled in the state-of-the-art and environmentally controlled CCSi facility, which is the most advanced and efficient of its kind in the world. Six Sigma tools and methodologies are utilized to consistently deliver defect-free systems. When assembly is complete, our expert team loads software and programs the equipment. Once the system is configured and optimized, Motorola Solutions conducts thorough testing and audits to ensure all detailed requirements are met.
01:45 System Owners can then visit our CCSi facility in Elgin, Illinois – located northwest from our global headquarters in Chicago - for a hands-on demonstration of their new system, all in one location. They can see it in action, test its capabilities and make sure that everything is configured and performing according to their expectations. Experienced technical resources and development engineers will also be available to provide guidance and answer any questions that may arise during this visit.
02:16 Once the system is approved, it's disassembled, carefully packaged, and shipped to the final sites to be reassembled in the exact same tried and tested configuration -- whether across the country or around the world.
02:31 Motorola Solutions has over 85 years of global leadership in mission-critical communications. We understand the importance of systems working seamlessly from the moment they are deployed and into the future. We are committed to our customer’s complete satisfaction and providing ongoing support to ensure their communication system exceeds expectations and helps to fulfill their most critical missions. We look forward to working with you and offering our expertise to deliver your system from inception to completion.