ERP Failure Case Study - National Grid
National Grid, a large utility company in the United States, invested $1B in the SAP implementation that failed.
The company had to spend $100M in services after they went live to stabilize and support the system rollout. They ended up with 15,000 unprocessed supplier invoices that couldn't be paid at the time due to hiccups in the system rollout.
In any digital transformation undertaking, operational disruption is your biggest risk. It happens when corners are cut in an effort to reduce the upfront cost and increase the project ROI. However, the real metric of success is uninterrupted business operations through the migration.
Don't go through what National Grid went through. Choose the right software, the right software integrator, and remember this is YOUR project. Own it and course-correct as you go to make sure your company gets to the desired outcome.
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