EP21 Knowledge Base Article and Article Templates
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Episode 21
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Knowledge Base is a collection of articles that are used by the service team to solve customer cases or provide information. This video provides an overview of search functionality and where you can find/create Knwoledge Base Article Templates.
Credits:
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https://docs.microsoft.com/en-us/dyna...
https://docs.microsoft.com/en-us/dyna...
https://docs.microsoft.com
Additional Resource:
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https://www.tech-quantum.com/?p=1532