Salesforce Flow Formula Logic | Auto Case Status Using CreatedDate (Video 14)
#SalesforceFlow #SalesforceAdmin #RecordTriggeredFlow #FlowFormula #SalesforceAutomation
Are your support teams still manually checking how old a Case is?
In this video, we build a real-world Salesforce Flow that automatically updates Case Status using Formula + Decision elements, without using any custom “Age” field.
📌 What you’ll learn in this video:
How to calculate Case Age using CreatedDate
Why DATEVALUE(CreatedDate) is required in Flow formulas
How to use Decision elements for real business logic
When to use Before Save Flow for better performance
How to protect Closed cases from automation
📌 Business Scenario Covered:
High Priority + Older than 2 Days → Escalated
Medium Priority + Older than 3 Days → In Progress
Low Priority → New
Closed Case → Flow should not touch it
This is a production-ready use case, perfect for:
Salesforce Admins
Salesforce Developers
Flow beginners to intermediate learners
Interview & real-project preparation
👉 Watch till the end to understand why formula-based logic is cleaner than custom fields.
#Salesforce #SalesforceTraining #FlowDecision #BeforeSaveFlow #SalesforceLearning #AdminLife