The Broken Appointment/Cancellation/No Show
This video speaks to different groups when it comes to the issue of appointments/cancellations, etc. It gives patients information as to why it’s important to keep appointments or to cancel with as much notice as humanly possible. But it also helps provide front desk team members and office managers strategies on how to handle broken appointments and no shows, especially chronic or repeat offenders. We all have unexpected things happen to us. That’s a part of life. Everyone will cancel on short notice at least once, in my experience, and that’s okay. But there are ways to handle those who basically never show up for appointments, and this video provides some strategies for how to handle them.