Clarifying Conversational AI with Information Architecture & Content Strategy
★ Event Details:
Get clarity about how to apply information architecture (IA) and content strategy to your conversation design practice so you can improve and scale your product’s user experience. If you’re tackling the challenge of managing, scaling, and aligning a bot’s content with its audience, you might have a content strategy problem. If your bot's intents and responses aren't in alignment, you might have an IA problem. IA and content strategy are well-developed fields with methods and frameworks that apply to conversation design. This talk from conversation designer and author of Conversations with Things Rebecca Evanhoe will explore how IA and content strategy are integral to scaling conversation design.
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★ Event Speaker:
Rebecca Evanhoe - Conversation Designer, Strategist, and Teacher
Rebecca Evanhoe is an author, teacher, and conversation designer. With degrees in chemistry and fiction writing, she's passionate about how interdisciplinary thinking can combine arts, humanities, sciences, and tech. She teaches conversational UX design as a visiting assistant professor at Pratt Institute, and co-authored Conversation with Things: UX Design for Chat and Voice (Rosenfeld Media, 2021).
Rebecca Evanhoe on LinkedIn ➡ / rebecca-evanhoe
Rebecca Evanhoe on Twitter ➡ / revanhoe
Rebecca Evanhoe ➡ https://rebeccaevanhoe.com/
★ Event Host:
Lauren Golembiewski - CEO & Co-founder at Voxable
Lauren Golembiewski is on a mission to improve the world with conversational AI. Lauren is a conversation designer who has helped some of the world’s biggest brands create their conversational AI experiences. As a conversational AI expert she spent years alongside her clients and students suffering painful inefficiencies due to poor conversational AI tooling. That’s why she built Voxable—the platform that helps enterprise teams create and manage their conversational AI experiences at scale. Lauren is on a personal mission to bring more designers into the conversational AI field and help others leverage the power of talking machines.
Lauren Golembiewski on LinkedIn ➡ / laurengolem
Lauren Golembiewski on Twitter ➡ / laurengolem
Voxable ➡ https://www.voxable.io/